Enguide is an online service that allows users to create travel blogs, provides recommendations for hotels,
resorts, inns, vacations, travel packages, travel guides and lots more.
Our website, mobile properties, and related applications (collectively, our "Website") are owned and operated by Enguide Inc. More details about Enguide Inc can be found below under "How you can contact us."
We understand that providing information online involves a great deal of trust on your part. We take this trust very seriously, and make it a high priority to ensure the security and confidentiality of the personal information you provide to us when you visit our Website or use our services. Before submitting your personal information to us, please read this Policy carefully to learn about our privacy practices. By visiting Enguide's website, www.enguide.com, or using a Enguide application (an "Application" or "App") on a mobile phone, tablet, or similar device (a "Device") or in connection with other sites or services, you are accepting the practices described herein.
- What information we collect from you
- How we use your information
- With whom we share your information
- How you can access your information
- Children's privacy
- External links
- Visiting our Website from outside the United States
- How you can contact us
What information we collect from you
We receive and store any information you enter on our Website or give us in any other way. This includes information that can identify you ("personal information"), including your first and last name, telephone number, postal and email addresses, user name and password, and billing information (such as your credit card number, cardholder name, and card expiration date). We may also request information about your travel plans, style, and preferences, including meal requests, seat selection, frequent flyer/hotel/car rental program information, and flight class, luggage, and ticketing options. You can choose not to provide information to us, but in general some information about you is required in order for you to receive relevant offerings from Enguide and its partners and enjoy other benefits of being a registered user. For example, only registered users are able to post travel reviews, participate in discussion forums, email Enguide content to themselves and others, access users-only newsletters and travel planning content, enter surveys and contests. In addition, some information is also required in order for you to ask us a question or initiate other transactions on our site.
Information About Others.
You will have the opportunity to provide contact and travel-related information of other people through our Website. If you make a reservation for someone else through Enguide, you will need to submit that individual's personal information. You must obtain the consent of other individuals prior to providing us with their personal information, as any access to view or modify their information will be available only through your account.
We automatically collect some information from your computer or Device when you visit Enguide. For example, we will collect session data, including your IP address, Web browser software, and referring website. We also may collect information about your online activity, such as content viewed, pages visited, and searches and/or reservations facilitated or made. One of our goals in collecting this automatic information is to help us understand the interests and preferences of our users and customize your user experience.
If you make travel reservations with third-party suppliers facilitated by Enguide , we will collect payment information from you, including your credit card number, cardholder name, expiration date, authentication code, and billing address. We will securely transmit this information to the supplier of the travel reservation to complete the transaction. Please note that the supplier processes your payment, not Enguide, unless otherwise specified. You agree to review and be bound by the supplier's policies and procedures before making a reservation through Enguide.
We may offer members the option to save information related to method and choice of payment on our Website. If you save such payment details on Enguide, you will be able to add, delete, or modify that information at any time in Account Settings.
Location Information and Other Information from Devices.
When you use an Application on a Device, we will collect and use information about you in generally similar ways and for similar purposes as when you use the Enguide website. In addition, we may collect information about your location if you have instructed your Device to send such information to the Application via the privacy settings on that Device, or if you have uploaded photos tagged with location information. We may use the location information collected from your Device or photos to enhance your use of the Application by providing you with relevant content and contextual advertising. For example, we may use your location to show you reviews of hotels or restaurants near you when you are traveling. You can change the privacy settings of your Device at any time, in order to turn off the functionality to share location information with the Application and/or the functionality to tag your photos with location information. Please note that turning off location sharing may affect certain features of our App. If you have any queries about the privacy settings of your Device, we suggest you contact the manufacturer of your Device or your mobile service provider for help.
Cookies and Other Web Technologies.
- To help measure and research the effectiveness of features and offerings, advertisements, and email communications (by determining which emails you open and act upon).
The Help portion of the toolbar on most browsers should tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable most types of cookies.
Display of Advertising/Your Choices.
Data collected to serve you with relevant advertising
Enguide is committed to providing you with relevant content and information across our sites. To do this, we may collect information about your travel-related searches and other site activities, such as whether you are looking for airline flights or hotels, and use this information to serve you with recommendations on our sites or elsewhere online that match your apparent interests.
We do not share your personal information (such as email addresses, phone numbers) with third parties.
Enguide uses the information we collect about you for the following general purposes: for registration and to
manage your account, including to allow your access to and use of our site; to communicate with you in
general, including to provide information about Enguide and invitations from the Enguide community; to enable
us to publish your reviews, forum posts, and other content to the Enguide community; to facilitate your
booking of travel reservations; to respond to your questions and comments; to measure interest in and improve
our products, services, and Website; to notify you about special offers and products or services available
from us or our partners that may be of interest to you; to otherwise customize your experience with Enguide,
including customizing the ads shown to you; to solicit information from you, including through surveys; to
resolve disputes or troubleshoot problems; to prevent potentially prohibited or illegal activities; to enforce
If you have signed up as the owner or manager of a vacation rental, or listed your vacation rental property in our Destination Resources section, we will send you email messages at the email address you provide to us.
If you choose to create a profile on Enguide, certain information in your profile will be publicly viewable and identifiable via your screen name. You will have the ability to view your profile as members of the public will see it. Additionally, if you choose to participate in member-to-member communications, other Enguide members may contact you by using Enguide as an intermediary; however, Enguide will not share your email address with any other members, nor display it in any public manner. All Enguide members have the option to turn off the member-to-member communication features at any time.
We also may share aggregate or anonymous information with third parties, including advertisers and investors. For example, we may tell our advertisers the number of visitors our Website receives or the most popular hotels and vacation destinations. This information does not contain any personal information and is used to develop content and services we hope you will find of interest.
We take reasonable steps to ensure that your information is relevant to its intended use, accurate, and complete. You can access and update your contact information by visiting the Member Profile page on the Enguide Website. We will send you an email to confirm your request. Please note that after you close an account, you will not be able to sign in or access any of your personal information. However, you can open a new account at any time. Please also note that we may retain certain information associated with your account in our archives, including for analytical purposes as well as for record-keeping integrity.
How we protect your information
We want you to feel confident about using Enguide, and we are committed to protecting the information we collect. While no website can guarantee security, we have implemented appropriate administrative, technical, and physical security procedures to help protect the personal information you provide to us. For example, only authorized employees are permitted to access personal information, and they only may do so for permitted business functions. In addition, we use encryption when transmitting your personal information between your system and ours, and between our system and those of the parties with whom we share sensitive information, and we employ firewalls and intrusion detection systems to help prevent unauthorized persons from gaining access to your information.
Enguide is a general audience site and does not offer services directed to children. Should an individual whom we know to be a child under age 13 send personal information to us, we will delete or destroy such information as soon as reasonably possible.
If you are visiting our Website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located and our central database is operated. The data protection and other laws of the United States and other countries might not be as comprehensive as those in your country, but please be assured that Enguide does take steps pursuant to laws in the United States to ensure that your privacy is protected. By using our services, you understand that your information may be transferred to our facilities and those third parties with whom we share it as described in this Policy.
©2021 Enguide Inc. All rights reserved.